Our returns policy

Standard returns policy: We offer no-fuss returns within 14 days of receipt. All items should be unwashed, unworn and still have their tags and labels attached. This is no obligation but to make sure we can refund the full amount without any deductions for lost value.

To make gift buying easy over the Christmas period we offer an extended returns policy. For purchases in November and December you can return any item until end of January.

Please note that we do not provide a free returns service. We have considered offering a free returns service, although in our opinion there is no such thing as free postage - companies who give free postage simply include the costs in their original selling prices, whereas we prefer to be more open and charge you less for the goods, but kindly ask that you pay only to return goods you need to return, unless of course they are faulty or sent in error. To make this process as smooth as possible we recommend that you obtain a proof of postage for your own records and have adequate insurance cover should the parcel be lost.

How to return goods:

To return goods, simply package the goods in suitable wrapping and return to us at the address below. Please include the delivery note with the goods and help us by filling in the returns form on the delivery note and listing any items you require in exchange of those returned. If you no longer have the original invoice or delivery note, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.

Please send returns to:
Nifty Returns, 85 Braycourt Avenue, Walton-on-Thames, Surrey KT12 2BB
Email:service@niftyfashion.co.uk

Refunds

We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. You have a statutory right to have a full refund including the outbound postage and packing charges if you notify us in writing within fourteen (14) working days from the day after you receive your goods that you intend on returning your order to us. Your right to cancel orders can only be exercised effectively in writing or in another durable medium, e.g. per email to service@niftyfashion.co.uk.

Faulty goods and good sent in error

In the unlikely event that there is a problem with your order please don't hesitate to contact us as we will do everything we can to resolve any issues you may have. We don't expect you to pay to return faulty goods, or goods sent to you in error and we will therefore arrange a collection for you - all you need to do is contact us regarding the item in question and advise us of an address from where the item can be collected from, along with a telephone number that the couriers can call you on if necessary. Please note that we cannot specify a time or day that the collection will be made on.

Nifty Fashion & Trends is fully compliant with UK distance selling regulations.

End of returns policy